Refund and Cancellation Policy
Effective Date: October 27, 2025
At Oktopous, we aim to ensure complete satisfaction with our AI-driven marketing and digital services.
Please read our policy carefully before making any purchase.
1. Service-Based Purchases
Once a service has been initiated or delivered, it becomes non-refundable.
Refunds are not applicable for completed services, consultations, or digital assets (like ad setup, website design, automation setup, etc.).
2. Course or Digital Product Purchases
Since our digital products (like toolkits, courses, and templates) are instantly accessible, we do not offer refunds once access has been granted.
If you face technical issues accessing your product, please contact our support team within 48 hours.
3. Subscription or Retainer Services
Subscriptions can be cancelled anytime before the next billing cycle.
Cancellation will stop future renewals, but no refund will be issued for the ongoing billing period.
4. Project Cancellation
If you wish to cancel a project before it begins:
You must notify us within 24 hours of payment to request a cancellation.
A 10% processing fee may apply to cover transaction costs.
Once work has commenced, cancellation and refund requests will not be accepted.
5. Refund Timeline
If a refund is approved (in rare, valid cases), it will be processed within 7–10 business days via the original payment method.
6. Contact for Support
For refund or cancellation-related concerns, please contact:
📧 Email: team@fareworks.in
📞 Phone: +91 8977055093